bajje Privacy Policy
Here you will find a detailed description of how your personal information is collected, stored, and kept secure on the bajje platform.
1. Introduction
bajje ("we", "our", or "platform") is a trusted online betting and casino service in Bangladesh. We take the personal privacy of our users very seriously. This privacy policy explains in detail what information we collect about you when you use the bajje website and related services ("services"), and how that information is used, disclosed, and protected.
By using bajje's services, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. This document is considered an integral part of our Terms and Conditions.
2. Information We Collect
Under bajje's privacy policy, we collect two types of information to operate our services — information you provide directly, and information collected automatically through your use of the platform.
Information You Provide Directly
During registration and account management, you provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account)
- Information provided in live chat for support
Automatically Collected Information
The following information is collected automatically when you use the platform:
- IP address and device type
- Browser version and operating system
- Pages visited and session duration
- Betting and gaming activity history
- Information collected through cookies and similar technologies
- Referral source and traffic analysis data
3. Purpose of Data Use
Privacy-related information collected at bajje is used only for the purposes described below. We never sell your personal information to third parties without your consent.
Account Management
Collected information is used to create, verify, and secure your bajje account. It is essential for completing the identity verification (KYC) process and for preventing fraudulent activity.
Payment Processing
The necessary information is used to securely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳800.
Customer Support
Our 24/7 Bengali live chat support team uses relevant information to resolve your issues. Your previous chat history helps us provide faster and more effective support.
Responsible Gaming
By monitoring your gaming behaviour, we can identify signs of problematic gambling and provide timely support. This is an integral part of our responsible gaming policy.
Platform Development
This information is used to improve the user experience, add new games and betting options, and analyse website performance. This gives you a better bajje experience.
Legal Obligations
Information may be used and retained as necessary to comply with applicable laws and regulations, to prevent financial crime, and to respond to requests from regulatory authorities.
4. Cookie Policy
The bajje website uses cookies and similar technologies that improve your browsing experience and help us operate our services effectively.
Types and Purpose of Cookies
- Essential Cookies: Required to maintain login sessions and for core site functionality. Without these, bajje cannot function properly.
- Analytics Cookies: Used to understand which pages are visited most and how users interact with the platform.
- Functionality Cookies: Used to remember your preferences (such as language and theme) and to provide a personalised experience.
- Security Cookies: Help detect and prevent fraudulent activity and keep your account secure.
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some services from working properly.
5. Disclosure of Information to Third Parties
Under bajje's privacy policy, we may share information with third parties in the limited circumstances described below. We never sell your information to marketing or advertising agencies.
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and associated banking partners. These processors are bound by their own privacy policies and may not use your information for any other purpose.
Legal and Regulatory Authorities
We may be required to provide relevant information to the relevant authorities in response to court orders, legal obligations, or government investigations. In such cases, we try to disclose the minimum amount of information possible.
Technology Service Providers
Technology service providers who operate our platform (such as cloud hosting and cybersecurity companies) may have limited access to information. They operate under strict confidentiality agreements.
6. Data Security Measures
bajje follows industry-standard technology and practices to ensure the security of your personal information. Our security infrastructure is regularly reviewed and updated.
Our Security Measures
- SSL/TLS Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
- Secure Payment Gateway: All financial transactions are processed through encrypted channels, and card or bank details are not stored on our servers.
- Access Controls: Only authorised bajje staff have access to the necessary information. All access is logged and monitored.
- Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments so that any weaknesses are identified quickly.
- Data Retention Policy: Even after an account is closed, information may be retained for a specified period in accordance with legal obligations, after which it is securely deleted.
7. Your Rights
bajje's privacy policy gives you certain important rights over your personal information. To exercise these rights, please contact our support team.
Right to Access
You may request to see what information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete information.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted.
Right to Object to Processing
You may object to the processing of your information for certain purposes.
To exercise any of the above rights, contact us by email at [email protected] or through our 24/7 live chat. We generally respond to your request within 30 business days.
8. Data Retention Period
How Long Is Information Kept?
bajje retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Active Account Data: For as long as the account is active and as needed to provide services.
- Transaction Records: For the period required under financial regulatory obligations.
- After Account Closure: Even after an account is closed, relevant information may be retained for a specified period due to legal obligations.
- Marketing Consent: Marketing-related information is deleted if you withdraw consent or close your account.
9. Privacy Protection for Minors
Registration Is Prohibited for Those Under 21
bajje is strictly a platform for those aged 21 or older. We do not knowingly collect any personal information from minors. Date of birth is verified at registration and age is confirmed through identity document verification.
If we learn that a minor has opened an account using false information, that account will be closed immediately and the collected information will be deleted. If you have any information regarding this, please let us know at [email protected].
10. Changes to the Privacy Policy
Notice of Policy Updates
bajje may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification banner will be displayed at the top of the website.
- The "Last Updated" date at the top of this page will change.
If you continue to use bajje's services after the updated policy takes effect, we will consider that you have agreed to the new policy. We therefore recommend checking this page regularly.
11. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact bajje through the following:
Privacy Contact
Our privacy team generally responds within 7 business days. Complex requests may take up to 30 business days.
For more related information, please visit our Terms and Conditions and Responsible Gaming pages.